What is a CRM used for in marketing?

A CRM, or Customer Relationship Manager is a software tool used to manage contacts, keep track of sales, and store everything from the lead development cycle to customer service issues all in one place.
For example, the CRM we have implemented for Make it Active is used to keep track of our sales history, customer service, leads, support, etc.

When a client contacts us for marketing services, for example, search engine optimization, we input the customer’s information and enter that they are interested in SEO. We contact them by phone or email and log that we made contact with the customer and the outcome of the communication. If further contact is needed, we note that we need a reminder to make contact in a specified amount of time.
When we retain them as a client, we enter all the services used, all of the communication between us and the customer, and any other relevant information.

In essence, we have built an entire screenshot of the relationship with each customer. This keeps your marketing and sales departments organized, on task and improves customer relations.

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01. About Us

Make it Active, LLC is a full service Marketing Agency located in Dover, NH, just minutes from Portsmouth.

We offer complete marketing solutions, including SEO, Website Design, Marketing, as well as graphic design and printing.

About Us

03. Latest News

  • 12
    Jun
    2019
    Grow With Google NH Partner Award

    Make it Active, LLC is proud to announce Google's recognition by awarding the company with a "High Impact Grow With Google Partner" status. The company was given this honor due to their commitment to service for small businesses in the community for the past 4 years. Make it Active, LLC has worked with Google for many years, and has been

  • 01
    May
    2019
    Grow With Google Small Business Week Workshop

    Get search engine marketing advice for free from Google & Make it Active, LLC! Small business week is an important time of year for us, so we are hosting 2 Google events for local Seacoast businesses. Our events will be on both May 8th and May 10th, from 12:00 PM - 1:30 PM right in Dover, NH, just minutes from Portsmouth and

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